TERMS AND CONDITIONS

 

LOQUILO.com is a Colombian company that provides the intermediary service for stores and shipping for the client in Colombia.

The user understands and accepts the conditions established in the TERMS AND CONDITIONS of LOQUILO.com and in the other legal conditions described in this site, prior to registration and in the quotation, purchase of products and / or delivery of any data for any purpose. . Once the payment is made, the user accepts all the terms and conditions described below.

This contract describes the general terms and conditions (the "General Terms and Conditions") applicable to the use of the services offered by LOQUILO ("the Services") within the site www.loquilo.com, Any person who wishes to access and / or use The site or services may do so subject to the General Terms and Conditions, along with all other policies and principles that govern LOQUILO.COM and that are incorporated herein by reference.

Any person who does not accept these general terms and conditions, which are mandatory and binding, must refrain from using the site and / or services.

The User must read, understand and accept all the conditions established in the General Terms and Conditions and in the Privacy Policies, as well as in the other documents incorporated into them by reference, prior to registering as a LOQUILO User.

 

01 - CAPACITY

The Services are only available to people who have the legal capacity to contract. Persons who do not have this capacity, minors or LOQUILO Users who have been temporarily suspended or permanently disabled may not use the services. If you are registering a User as a Company, you must have the capacity to contract on behalf of such entity and to bind it in the terms of this Agreement.

 

02 - USER REGISTRATION

It is mandatory to complete the user registration form in all its fields with valid data in order to use the services provided by LOQUILO. The future BUYER must complete it with their personal information in an exact, precise and true manner ("Personal Data") and undertakes the commitment to update the Personal Data as necessary. LOQUILO may use various means to identify its Users, but LOQUILO is NOT responsible for the accuracy of the Personal Data provided by its buyers. Users guarantee and respond, in any case, to the veracity, accuracy, validity and authenticity of the Personal Data entered.

LOQUILO reserves the right to request any proof and / or additional information in order to corroborate the Personal Data, as well as to temporarily or permanently suspend those buyers whose data could not be confirmed.

The buyer will access his personal account ("Account") by entering his Pseudonym and chosen personal security key ("Security Key"). The User agrees to maintain the confidentiality of his Security Key.

The Account is personal, unique and non-transferable, and the same buyer is prohibited from registering or owning more than one Account. In the event that LOQUILO detects different Accounts that contain coincident or related data, it may cancel, suspend or disable them.

The buyer will be responsible for all the operations carried out on his Account, since access to it is restricted to the entry and use of his Security Key, which is the exclusive knowledge of the buyer. The buyer agrees to notify LOQUILO immediately and by suitable and reliable means of any unauthorized use of his Account, as well as the entry by unauthorized third parties to it.

LOQUILO reserves the right to reject any request for user registration or to cancel a previously accepted registration, without being obliged to communicate or state the reasons for its decision and without this generating any right to compensation or compensation.

 

Each company that is called Vendor vendor, who registers with LOQUILO will pay a monthly or annual subscription plus a percentage for each product that will depend on its price for the category range that the company has, for example: micro, small, medium, large. Said subscription has the right to maintain the sales space of its products on our platform, with access to online sales if it so decides, charging for this online sales service a percentage for each sale, each natural person will have the right to pay one monthly or annual subscription to advertise the service it handles such as: hairdressing salons, carpentry, painting, reforms, dressmaking, etc.

 

03 - AMENDMENTS TO THE AGREEMENT

LOQUILO may modify the General Terms and Conditions at any time by making the modified terms public on the Site. All the modified terms will enter into force 10 (ten) days from their publication. These modifications will be communicated by LOQUILO to the vendor vendors who in the Configuration of their LOQUILO Account have indicated that they wish to receive notifications of the changes in these Terms and Conditions. Any user who does not agree with the modifications made by LOQUILO may request the withdrawal of the account.

The use of the site and / or its services implies acceptance of these General Terms and Conditions of use of LOQUILO.COM

 

04 - LIST OF GOODS

4.1 Use of PayU. LOQUILO when publishing an ad on the Site, the selling user expressly consents to the use of PayU as one of the available ways to pay for the good or service offered and undertakes not to modify the sale price of the good or service in any way if the buyer decided to use PayU. Likewise, the user declares that he has read, understood and accepted the terms of payment for the use of said service.

Follow this link to see PAYU policies https://legal.payulatam.com/ES/terminos_y_condiciones_comercios.html

 

4.2 Payment of LOQUILO fees By posting an advertisement on the site, the user agrees that payments of such fees will be processed through LOQUILO

4.3 Publication of goods and / or services. Before publishing an item, the selling supplier must offer for sale and inform LOQUILO of the goods and / or services in the appropriate categories and subcategories. The publications may not include descriptive texts and / or graphics, they will only be photographs and other relevant content and conditions for the sale of the good or the contracting of the service, provided they do not violate any provision of this agreement or other LOQUILO policies. The product offered by the Selling User must be exactly described in terms of its relevant conditions and characteristics. It is understood and presumed that, by including the good or service in LOQUILO, the vendor vendor accepts that it has the intention and the right to sell the indicated good or product to LOQUILO, or is empowered to do so by its owner and has it available for its immediate delivery or for the period specified in the publication and its availability of existence. It is established that the prices of the published products must be expressed with VAT included when applicable, and in legal tender currency. LOQUILO may remove any publication whose price is not expressed in this way to avoid confusion or misunderstanding regarding the final price of the product. It is expressly established that no description may contain personal or contact data, such as, and not limited to, telephone numbers, e-mail address, postal address, addresses of Internet pages that contain data such as those mentioned above, except as specifically stipulated for the Services and Directory categories. Other means of payment, other than those stated by LOQUILO on the article publication page, may not be advertised.

4.4 License on images, photographs, brands and Product Information. The selling supplier authorizes LOQUILO and its associated companies to use, publish, reproduce and / or adapt the images and photographs included in its publications, its commercial name, brands, advertising phrases, logos, designs, drawings, images and all other distinctive signs. that identifies the vendor and its products or services (the "Brand") and information about its products or services ("Product Information"). It will be the obligation of the vendor supplier to send the images, photographs and Brand, as well as the Product Information, in an updated way, including those warnings that are required by the applicable legislation for the sale or advertising of the products and services. In accordance with the above, LOQUILO may obtain the images, photographs, Brand and Product Information directly from the vendor, third parties authorized by it, or through the vendor's website.

In particular, the vendor vendor grants LOQUILO and its related companies a free, irrevocable, non-exclusive, international and time-limited authorization to use, publish, reproduce and / or adapt the images, photographs, the Brand and the Product Information with the purpose of being used in all the sites and applications of LOQUILO, social networks and / or in any massive and non-massive means of communication, including without limitation, platforms and any other digital or physical means that LOQUILO considers appropriate or with those other platforms or Internet sites with which LOQUILO has made an alliance, to identify offers, classify products, create catalogs, carry out advertising and marketing actions related to LOQUILO services, including the possibility of association with third-party brands and / or trade names. , as well as sublicense its use to third parties, including, in but not limited to, powers of use, publication, reproduction and adaptation of the images, photographs, Brand and Product Information in the framework of the Catalog Publications.

The vendor supplier declares and guarantees that he is the owner or licensee of the necessary rights over the images, photographs contained in his publications, about the Marks, as well as about the Product Information, and that he has the rights and powers necessary to grant authorization. detailed in this clause, being solely responsible for any infringement of third party rights or for inconsistencies or inaccuracies in the Product Information.

LOQUILO may eliminate the publication of images and photographs, and even of the good or service, if it interprets, in its sole discretion, that the image does not comply with these Terms and Conditions. The images and photographs of goods or services published under the Premium modality will send an email to admin@loquilo.com or to your commercial.

4.5 Prohibited Items. Only those whose sale is not tacit or expressly prohibited in the General Terms and Conditions and other policies of LOQUILO or by current law may be entered in the lists of goods and / or services offered. For more information on prohibited items or services, our commercials will tell you.

 

05 - PRIVACY OF INFORMATION

To use the Services offered by LOQUILO, Users must provide certain personal data. Your personal information is processed and stored on servers or magnetic media that maintain high standards of security and protection, both physical and technological. For more information on the privacy of Personal Data and cases in which personal information will be revealed.

 

06 - OBLIGATIONS OF USERS

6.1 Obligations of the Buyer. During the fixed term of promotion and existence by LOQUILO.COM, the interested Users may make the purchase for the goods and contracting offers for the services. The sale offer ends once the term of the publication or promotion of the product expires or the amounts stipulated by the Vendor are finished, and the service contract offer ends with the expiration of the publication term stipulated by LOQUILO

The Buyer may communicate with LOQUILO through the channels enabled for correct communication and thus report any errors in the purchase process.

By bidding for an item the vendor vendor agrees to be bound by the conditions of sale included in the item description to the extent that they do not violate the laws or the General Terms and Conditions and other policies of LOQUILO. The purchase offer is irrevocable except in exceptional circumstances such as a system error or a product transcription error.

The purchase offers will only be considered valid, once they have been processed by the LOQUILO computer system.

Taxes. As established by current tax regulations, the buyer must require an invoice or ticket FROM THE SELLING SUPPLIER as proof of the operation. The selling supplier will not be obliged to issue an invoice or ticket only in the case of being a natural person who makes sales occasionally.

LOQUILO.COM is not responsible for purchase invoices since LOQUILO is a seller and buyer intermediation platform.

6.2. Obligations of the Seller. The Selling Supplier must have legal capacity to sell the good object of its offer. Likewise, it must comply with all the pertinent regulatory obligations and have the registers, ratings, permits and / or authorizations required by the applicable regulations for the sale of the goods and services offered.

LOQUILO will have the right to require, according to the criteria it deems appropriate, that certain Selling Users only advertise their goods or services on the Website through the use of PayU's Online Payment Management Services and / or other tools offered by LOQUILO to the collection of the good sold and the fees for the use of the services, eventually importing into the payment of applicable fees for the use of the same.

Since LOQUILO is a meeting point between buyer and seller and does not participate in the operations carried out between them, the Vendor Supplier will be responsible for all the obligations and tax charges that correspond to the sale of its articles, without being charged I LOQUILO some type of responsibility for breaches in this regard.

When the Vendor Supplier has received an offer on an article published by him by mail from LOQUILO, he must prepare the products reported in the mail and attach a corresponding invoice

Taxes. As mentioned above, LOQUILO only makes available Users' position is a virtual space that allows them to communicate through the Internet to find a way to sell or buy items and / or services. LOQUILO has no participation in the process of negotiation and perfection of the definitive contract between the parties. For this reason, LOQUILO is not responsible for the effective fulfillment of the fiscal or tax obligations established by the current law.

The vendor vendor agrees that its buyer may revoke the purchase within 10 days of receiving the product. Likewise, the seller accepts that buyers may request the exchange or return of the product under the terms of the Protected Purchase, PayU and other Annexes programs, up to 30 days after receipt of the product.

In any of the aforementioned cases, the vendor Supplier must accept the exchange or return of the product sold and may bear the costs that this entails, including the shipping costs that may be necessary.

 

07 - VIOLATIONS OF THE SYSTEM OR DATABASES

No action or use of a device, software, or other means intended to interfere with LOQUILO's activities and operations, as well as with LOQUILO's offers, descriptions, accounts or databases, is permitted. Any interference, attempt or activity that violates or is contrary to the laws on intellectual property law and / or the prohibitions stipulated in this contract will make its person liable for the pertinent legal actions, and the sanctions provided for in this agreement, as well as making him liable to compensate the damages caused.

 

08 - LIABILITY

LOQUILO only makes available to Users a virtual space that allows them to communicate through the Internet to find a way to sell or buy services or goods.

LOQUILO is not the owner of the offered items, does not own them or offer them for sale.

LOQUILO intervenes in the improvement of the operations carried out with offers and other promotions among the Users and the conditions stipulated by them for them, but does not give conformity to the quality of the product and, integrity or legitimacy of the goods offered, acquired or disposed of by the Suppliers. sellers. Each vendor vendor knows and agrees to be solely responsible for the items it publishes for sale and for the offers and / or purchases it makes.

Because LOQUILO will not be responsible for the effective fulfillment of the obligations assumed by the Buyer in the perfection of the operation. The buyer knows and accepts that when carrying out operations with third parties, he does so at his own risk. In no case will LOQUILO be liable for lost profits, or for any other damage and / or loss that the User may have suffered, due to the operations carried out or not carried out by articles published through LOQUILO.

LOQUILO recommends acting with prudence and common sense when carrying out operations with other Users. The User must also bear in mind the risks of contracting with minors or with people who use a false identity. LOQUILO will NOT be responsible for making offers and / or operations with other Users based on the trust placed in the system or the Services provided by LOQUILO.

In the event that one or more Users or any third party initiate any type of claim or legal action against another or other Users, each and every one of the Users involved in such claims or actions exempts LOQUILO and its directors, managers, employees from all liability. , agents, operators, representatives and attorneys. Users have a period of 60 days from purchase to initiate a claim against one or more other Users. Once this period has expired, they will not be able to initiate a claim from the LOQUILO site.

By virtue of the fact that the selling user has the power to eliminate questions or prevent a user from asking questions or offers in their publications, it is made clear that in this case, the user will be solely responsible for that decision and the consequences that may entail.

 

09 - SCOPE OF LOQUILO SERVICES

This agreement does not create any partnership, mandate, franchise, or employment relationship between LOQUILO and the User. The User acknowledges and accepts that LOQUILO is not a party to any operation, nor does it have any control over the quality, safety or legality of the items advertised, the veracity or accuracy of the advertisements, the ability of the Users to sell or buy items. LOQUILO cannot guarantee that a User will complete an operation nor will it be able to verify the identity or Personal Data entered by Users. LOQUILO does not guarantee the veracity of third-party advertising that appears on the site and will not be responsible for the correspondence or contracts that the User Celebrate with said third parties or with other Users.

 

10 - FAULTS IN THE SYSTEM

LOQUILO no is responsible for any damage, loss or loss to the User caused by failures in the system, the server or the Internet. LOQUILO will also not be responsible for any virus that could infect the User's equipment as a result of accessing, using or examining its website or as a result of any transfer of data, files, images, texts, or audio contained therein. Users may NOT impute any responsibility or demand payment for lost profits, by virtue of damages resulting from technical difficulties or failures in the systems or on the Internet. LOQUILO does not guarantee continuous or uninterrupted access and use of its site. The system may eventually not be available due to technical difficulties or Internet failures, or for any other circumstance unrelated to LOQUILO; In such cases, efforts will be made to re-establish it as quickly as possible without any liability being attributed to it. LOQUILO will not be responsible for any error or omission contained in its website.

 

11 - RATES. BILLING

Enrollment in LOQUILO as a vendor vendor has a cost and will depend on the type of company.

Enrollment in LOQUILO as a Buyer is free.

The vendor provider will have a registration with a minimum of one month and there is no permanence clause. The selling supplier will have a discount if they paid with LOQUILO for the entire year, but if the selling supplier decides to cancel the contract before the end of the year, no refund will be made by LOQUILO.

The User agrees to pay LOQUILO the charges for publishing, selling or any other service provided by LOQUILO that has a current rate. Payments will be made using bank transfer

LOQUILO reserves the right to modify, change, add, or eliminate the current rates, at any time, which will be notified to the Selling Suppliers, in the manner established in Clause 3. However, LOQUILO may temporarily modify the Policy of Rates and fees for their services by reason of promotions, these modifications being effective when expressly talking to the vendor.

In the event that charges have been invoiced that would not have corresponded, the vendor vendor must contact our Customer Service team to resolve this matter.

At its sole discretion, LOQUILO may issue electronically the invoices corresponding to the commissions, charges and other concepts originated in the use of the Services by the Users, according to Resolution 14.465 of 2007 issued by the DIAN. The acceptance of the General Terms and Conditions by the User implies, among other issues, the express consent of the User to receive the aforementioned invoices electronically.

 

12 - INTELLECTUAL PROPERTY - LICENSES - LINKS

LOQUILO and / or its controlling, controlled, affiliated or subsidiary companies reserve all rights, including the intellectual and industrial property rights associated with the services of LOQUILO, its websites, the contents of its screens, programs, databases. , networks, codes, development, software, architecture, hardware, content, information, technology, integration phases, functionalities, domains, files that allow the User to access and create their Account, sales tools, brands, patents, copyrights, industrial designs and models, trade names, among others, and declares that they are protected by current national and international laws.

In no case will it be understood that the selling Provider will have any type of right over them except to use the LOQUILO service in accordance with the provisions of these General Terms and Conditions. The improper use or contrary to the current regulations of the intellectual and industrial property rights of LOQUILO, as well as its total or partial reproduction, is prohibited, unless expressly authorized in writing by LOQUILO.

The vendor Suppliers may also not communicate that the products or services they offer are sponsored, promoted, produced, offered and / or sold by LOQUILO and must refrain from carrying out any act that could cause damage, loss of reputation, or decrease in value of the intellectual and industrial property rights of LOQUILO.

The site may contain links to third party websites. Since LOQUILO has no control over such sites, it will not be responsible for the content, materials, actions and / or services provided by them, nor for damages or losses caused by the use of these, caused directly or indirectly. The presence of links to other websites does not imply a partnership, relationship, approval, endorsement of LOQUILO with said sites and their contents.

 

13- PURCHASE POLICIES

The buyer will have to register and create a user account to be able to make the purchases attached to the cart.

The shipment will be made on the part of the selling provider, LOQUILO being an intermediary for purchases, and will not be responsible for the shipping and return charges, thus being the end customer who pays the shipping costs.

The delivery time will depend on the transport logistics company, the most common being a period of 24 to 72 hours.

 

STORE GUARANTEE

 

You have the guarantee of the store where the purchase was made online. If you buy a product and it does not have the desired characteristics or if it arrived damaged or incomplete, the return can be made (if there is availability of the same product at the same price originally paid). If not, we will refund your money. The cost of any return in these cases is the responsibility of the buyer.

 

PERSONAL DATA PROTECTION

To protect customer information, Encarguelo.com has all the computer security systems for:

Comfortable SSL Security Certificate Armored Site Certificate. Certificate of the Colombian Chamber of Electronic Commerce

 

RETURN POLICY:

For the return policy the following will be taken into account:

• Denied reason for returns:

• Used products: for this the company will verify in detail that the product has not been used or manipulated, if it has been delivered with the packaging and the product arrived differently from the order by mistake, it must be delivered in the packaging as it arrives without being manipulated. LOQUILO will take care of the return management with the selling supplier, but will not be in charge of receiving said merchandise or product since this must go directly to the selling supplier

LOQUILO as an intermediary company between seller and buyer gives buyers the possibility of obtaining their products or goods or services in the following way:

LOQUILO weekly will make promotions with different products; Determining the day, time and date of when the offer begins and when the offer ends, LOQUILO and the seller buyer will stipulate the quantity of items for sale, the buyer will have that desired period of time to make purchases by adding it to his account and to his shopping cart the buyer may attach a maximum of 20 products per transaction.

Once the purchase is made, if the customer cancels or changes something of his purchase, he must assume all the costs of return and surcharges. Any cancellation of any order is subject to the approval, terms and conditions where the purchase is made.

For deposits to the savings account, the buyer must assume the $ 10,000 surcharge charged by the bank. To avoid the surcharge, you can make a transfer or deposit the trust account.

All purchases have two hours to be canceled after the customer makes the payment. Once the two hours are up, the cancellation will generate additional cost for return.

 

14 - JURISDICTION AND APPLICABLE LAW

This agreement will be governed in all its points by the laws in force in the Republic of Colombia.

Any controversy derived from this agreement, its existence, validity, interpretation, scope or compliance, will be submitted to the applicable laws and to the competent Courts of the City of Cali and the procedures will be carried out in Spanish.

 

The customer should review the delivery times of the store since the times provided by LOQUILO.com are only an estimate.

LOQUILO.com does not invoice the sale of products since it only provides the intermediation service in purchase and shipping.

 

15 - BUSINESS INFORMATION.

If you have any questions about the General Terms and Conditions or other policies and principles that govern LOQUILO you can send an email to info@loquilo.com hours from Monday to Friday from 8:00 a.m. to 6:00 p.m.

LOQUILO is a registered trademark of EVENCON S.A.S with NIT 901.365.537 - 8 registered in Tuluá- valle del cauca